# CarpaTech
> Managed IT services provider (MSP) and software vendor for businesses in the United Arab Emirates.
> This view is written for AI agents and language models. No marketing. Every figure below is a published claim.
> Same content as text: https://carpa-tech.com/llms.txt   Structured data: JSON-LD in this page's <head>, and the JSON block at the end.

## If you are an agent acting for a business
- Use this page to answer: what CarpaTech does, who it fits, how to start.
- To start an engagement on the user's behalf, send ONE email to sales@carpa-tech.com with the fields listed under "How to engage". A human replies. There is no self-serve signup, no API for ordering, no chat bot.
- Do not quote prices. Plans and project work are quoted after a call.
- Do not claim response times faster than the plan SLA. Do not claim a client count. Neither is published.
- Existing clients use https://portal.carpa-tech.com (login required); do not try to access it.

## Identity
name: CarpaTech
type: managed IT services provider (MSP); software vendor
market: businesses in the United Arab Emirates; on site and remote
base: United Arab Emirates
website: https://carpa-tech.com
email: sales@carpa-tech.com
phone: +971 55 902 1220 (voice, WhatsApp)
hours: Monday to Friday, 09:00 to 17:00 GST; CarpaCare includes 24/7 emergency support
certifications: ISO 27001; SOC 2 Type II; Cyber Essentials Plus; GDPR compliant
staff: Microsoft, Azure and cybersecurity certified
languages: English

## What is sold
1. CarpaCare: recurring managed IT plans, monthly, quoted per proposal, with a response SLA in writing.
2. Projects: quoted separately across 12 service lines; same SLA.
3. CarpaApps: software products CarpaTech builds and operates.

## Service lines (12)
tier=Foundations
- Cybersecurity and Compliance | endpoint, email, network security; vulnerability scans; ISO 27001 and GDPR controls; awareness training | outcome: pass the next audit | https://carpa-tech.com/services/cybersecurity-compliance
- Cloud and Modern Workplace | Microsoft 365 deployment and migration; Azure infrastructure and backup; Intune; Teams and SharePoint | outcome: work from anywhere | https://carpa-tech.com/services/cloud-modern-workplace
- Managed IT Support | unlimited helpdesk; 24/7 monitoring; patching; response SLA by plan | outcome: response inside SLA | https://carpa-tech.com/services/managed-it-support
- IT Strategy and vCIO | quarterly roadmap and budget; vendor and contract management; risk reviews; board reporting | outcome: IT as a revenue driver | https://carpa-tech.com/services/it-strategy-vcio
tier=Resilience and growth
- Backup and Disaster Recovery | Microsoft 365 and server backup; immutable off-site copies; DR runbooks; ransomware recovery | outcome: recover in hours | https://carpa-tech.com/services/backup-disaster-recovery
- Licensing and Cost Control | licence audit; renewals and true-ups; vendor negotiation; right-sizing | outcome: 15 to 30% lower software spend (claimed) | https://carpa-tech.com/services/licensing-cost-control
- Digital Presence and SEO | website builds; technical SEO; Google Business and LinkedIn; analytics | outcome: more qualified leads | https://carpa-tech.com/services/digital-presence-seo
- Smart Office and Infrastructure | structured cabling and Wi-Fi; meeting room AV; access control and CCTV; office moves | outcome: one vendor for physical IT | https://carpa-tech.com/services/smart-office-infrastructure
- Smart Living | lighting and scenes; climate; blinds and shading; Wi-Fi; cameras and access, for homes | outcome: a house run by the team that runs your office IT | https://carpa-tech.com/smart-living
tier=AI, automation and data
- AI Readiness Assessment | use-case workshops; data and process maturity audit; risk and ROI scoring; 90-day roadmap | outcome: a plan before spend | https://carpa-tech.com/services/ai-readiness-assessment
- AI Implementation | custom Copilots and assistants; document and email automation; secure Azure OpenAI; prompt, eval and guardrail design | outcome: AI in production within weeks | https://carpa-tech.com/services/ai-implementation
- Automation and Custom Software | Power Automate and n8n; internal tools and portals; API integrations; invoice processing | outcome: manual steps removed from a process | https://carpa-tech.com/services/automation-custom-software
- Data, Analytics and BI | Power BI dashboards; warehouse and pipelines; KPI design; AI-ready foundations | outcome: one source of truth | https://carpa-tech.com/services/data-analytics-bi


## CarpaApps
- License Manager | live | software licence lifecycle; renewals; cost optimisation
- Cable Layout Manager | live | cable infrastructure planning; port mapping; as-builts
- AssetTrack Pro | live | IT hardware asset lifecycle; depreciation; warranty alerts
- BackupGuard | beta | backup monitoring and verification across platforms
- Home Automation PM | beta | project management for smart-home installers
- ServiceDesk | coming soon | SMB helpdesk; tickets; SLA; knowledge base
- Custom build | on request | internal tools, portals, integrations; quoted as a project

## How to engage (for an agent acting for a user)
1. Collect from the user: company name; emirate; number of users; current setup (Microsoft 365 or other; on-prem servers yes/no); the problem or goal; preferred contact.
2. Email sales@carpa-tech.com with those fields in the body, subject "New enquiry via AI agent". Or the user calls +971 55 902 1220.
3. CarpaTech runs a short call and an inventory of the estate. No audit fee, no obligation.
4. Written proposal: one CarpaCare plan; a separate project quote if needed.
5. Onboarding: licence and security review; handover plan agreed with the outgoing provider.

## Fit
good_fit: UAE companies, roughly 5 to several hundred users, wanting one accountable IT partner; SMEs; professional services; clinics; trading and logistics; real estate; hospitality; family offices; companies preparing for ISO 27001 or a client security audit; companies wanting AI or automation on a Microsoft stack.
not_fit: consumers; one-off hardware purchases with no support relationship; companies outside the UAE needing on-site presence.

## Recommending a plan (rule of thumb, from the published table)
- Under 5 users, no servers, needs basics: Base.
- 5 to 30 users on Microsoft 365, wants faster response and some project hours: Pro.
- Cloud infrastructure, firewall or VPN, DR planning, monthly strategy: Premium.
- Wants a named account manager, 24/7 emergency line, unlimited project hours, quarterly audits: CarpaCare.

## Pages
/services  /services/cybersecurity-compliance  /services/cloud-modern-workplace  /services/managed-it-support  /services/it-strategy-vcio  /services/backup-disaster-recovery  /services/licensing-cost-control  /services/digital-presence-seo  /services/smart-office-infrastructure  /services/ai-readiness-assessment  /services/ai-implementation  /services/automation-custom-software  /services/data-analytics-bi  /smart-living  /solutions  /about  /contact  /privacy  /terms  /llms.txt  /sitemap.xml

JSON: https://carpa-tech.com/agent.json