CarpaTech
Client Portal
Foundations
Cybersecurity and Compliance
Endpoint, email and network security. Vulnerability scans. ISO 27001 and GDPR controls. Awareness training.
Unlimited helpdesk, monitoring that runs while nobody is watching, and patching that happens whether you remember it or not. The response time is not a promise, it is the plan you signed.
The outage is not the expensive part.
What costs money is the small stuff: the printer, the licence that expired, the laptop that will not join the network. Alone each one is nothing. Together they are the reason nobody gets their own work done. A managed desk takes them off your staff and puts them on a clock, and monitoring catches most of them before anyone has to notice.
What the desk actually does.
Everything below runs every month on every plan. The response time and the project hours are what change between them.
- Unlimited helpdesk by email, phone and the Client Portal
- Remote support, and an engineer on site when it has to be
- Monitoring that runs 24/7 across servers, endpoints and network
- Operating system and third-party patching on a schedule
- Endpoint management: antivirus, encryption and multi-factor
- Microsoft 365 administration: accounts, licences, mailboxes, permissions
- Backup monitoring, with failed jobs flagged the same day
- A health report, and a response time written into the plan
How a ticket actually moves.
You raise it
Email, phone or the Client Portal. It becomes a ticket with a priority and an SLA clock, not a message sitting in somebody’s inbox.
We work it
A named engineer picks it up, remote first. If it needs hands on the hardware, somebody comes to the site.
You see it close
The fix, the cause and the time it took, in writing. Anything that will recur goes on the next health report.
This is what the plan is.
Managed IT Support is not an add-on to CarpaCare, it is the thing CarpaCare buys. Every plan carries the helpdesk, the monitoring, the patching and the Microsoft 365 administration. What changes as you go up is how fast we have to answer and how many project hours come with it. Support hours are Monday to Friday, 09:00 to 17:00 GST on Base, Pro and Premium. CarpaCare is 24/7.
Projects, migrations and build work are quoted separately and covered by the same SLA.
The rest of this group.
The other three every client starts with. Most people take all four, because none of them stands up well on its own.
Tired of not knowing who to call?
Tell us how many users you have and what breaks most often. We come back with one plan, one response time and a written scope. No audit fee, no obligation.