CarpaTech Client Portal
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The ground-floor entrance of a high-rise office tower, a dark sign carrying the CarpaTech monogram above the revolving doors and a paved forecourt in front.

Worry-free IT management starts here.

One partner.
Twelve service lines.
Six products of our own.
And yours.

The same people answer the phone, run the network, keep the audit clean and build the tools. One agreement, one number to call.

  • 12service lines
  • 6products we build
  • 2hfastest response SLA
  • 10years in the UAE
IT DeskSample Live
Open tickets3all answered in time
Devices we look after128127 healthy, 1 awaiting restart
Security updates121/1286 more go on tonight
Backups30/30verified last night

Tickets raised each day60 this month

Busiest on the 3rd, at six in one day. The last full week averaged one a day, because the things that kept breaking were fixed properly.

Last thirty nightswhile the office was shut

Backups verified2 retried, both passed
Updates appliednone missed
Devices checked in1 awaiting restart

Live queue3 open

  • Shared drive not openingFinance38 min of 2 hrs
  • New starter laptopHRbooked tomorrow
  • Printer offline, floor 2Ops1 hr 41 of 2 hrs

Watchingso nothing catches you out

  • Microsoft 365 backupran 02:00verified
  • Server snapshotran 03:00verified
  • Adobe Creative Cloudrenews in 12 days8 of 10
  • ISO 27001 auditon trackin 41 days

Three things are open and none of them is late. Everything else on this screen was checked, updated or backed up overnight, before anyone sat down at a desk.

A sample month on a CarpaCare plan. Your own dashboard lives in the Client Portal.

Everything we offer.

Twelve service lines in three tiers. Start with the foundations, add the rest when the business asks for it.

Showing all twelve.

A close-up of an office desk with a laptop showing a chart dashboard, a brass lamp, a coffee cup and a framed certificate on the wall behind.
Foundations

Cybersecurity and Compliance

Endpoint, email and network security. Vulnerability scans. ISO 27001 and GDPR controls. Awareness training.

A woman seen from behind working on a laptop at an outdoor terrace table, with an iced coffee beside her and a high-rise skyline in the distance.
Foundations

Cloud and Modern Workplace

Microsoft 365 deployment and migration. Azure infrastructure and backup. Intune, Teams and SharePoint.

A man wearing a headset at a two-monitor desk showing a green status grid, with another headset worker behind him in an open-plan office.
Foundations

Managed IT Support

Unlimited helpdesk, 24/7 monitoring, patching, and a response time written into your plan.

A boardroom table with a printed chart and a glass of water, a dashboard on the wall screen, and a man in a suit standing at the window looking out at high-rise towers.
Foundations

IT Strategy and vCIO

Quarterly roadmap and budget. Vendor and contract management. Board-ready reporting.

A server pulled out of a rack on its rails in a dark server room, with a person at a desk of monitoring screens behind the glass.
Resilience and growth

Backup and Disaster Recovery

Microsoft 365 and server backup. Immutable off-site copies. DR runbooks. Ransomware recovery.

A man in a suit marking up a printed spreadsheet with a red pen at a desk, beside a laptop showing a bar chart and a calculator.
Resilience and growth

Licensing and Cost Control

Licence audit, renewals and true-ups. Vendor negotiation. Right-sizing. 15 to 30 percent less spend.

A desk with a laptop and a phone on a stand both showing the same website layout, a coffee cup and a notebook beside them.
Resilience and growth

Digital Presence and SEO

Website builds, technical SEO, Google Business and LinkedIn, analytics. More qualified leads.

A technician on a stepladder fitting a round white ceiling device into an open ceiling panel beside blue cabling, with a glass-walled meeting room behind.
Resilience and growth

Smart Office and Infrastructure

Structured cabling and Wi-Fi. Meeting room AV. Access control and CCTV. Office moves and fit-outs.

Two people seen from behind at a wall of yellow, blue and teal sticky notes, one of them reaching up to place a note.
AI, automation and data

AI Readiness Assessment

Use-case workshops. Data and process maturity audit. Risk and ROI scoring. A 90-day roadmap.

A desk with a laptop showing a chat assistant panel, a tablet on a stand showing a chart dashboard, and a small yellow rubber duck between them.
AI, automation and data

AI Implementation

Custom Copilots and assistants. Document and email automation. Secure Azure OpenAI. Guardrails and evals.

A desk with a document scanner feeding printed pages, a stack of paper beside it and two monitors showing a process flowchart.
AI, automation and data

Automation and Custom Software

Power Automate and n8n. Internal tools and portals. API integrations. Invoice processing.

A desk with a wide monitor showing a dashboard of bar, pie and donut charts, a notebook and pen in front of it and a hand holding a coffee cup.
AI, automation and data

Data, Analytics and BI

Power BI dashboards. Warehouse and pipelines. KPI design. AI-ready foundations. One source of truth.

Twenty-four hours with CarpaTech.

One client. One ordinary day. Scroll to live it.

06:00

The night shift hands over.

While you slept, the night desk blocked three attempts, applied two patches and escalated nothing. The day desk reads the log before you read your email.

"I did not know there was a night desk. Then I read the log."
ND
Night deskto you, 06:02
All clear
Quiet night. Three sign-in attempts from outside the UAE blocked at 02:14. Two servers patched and rebooted clean at 03:00. All 30 backups verified. Nothing for you to do.
  • 3blocked
  • 2patched
  • 30/30backups
  • 0escalations
Handed to the day deskSample
07:30

Somebody is already watching.

Before your first coffee, every endpoint, mailbox, backup and licence has been checked. Three things were fixed. You will read about them tonight.

"Nobody in my company thinks about IT. That is the point."
Sample CarpaTech security dashboard: threat map, event stream, control health.
CarpaTech security desk viewSample
08:30

Everyone signs in. Nobody notices.

A hundred and twenty-eight people open their laptops. Multi-factor prompts, conditional access, two new phones enrolled. Zero failed sign-ins, zero calls.

"Monday mornings used to be my worst hour."
Sign-in healththis morning, 08:31
Live
  • 0 failed sign-ins
  • 2 new phones, compliant
  • 12 access policies passing
  • 0 calls to the desk
Multi-factor and conditional access on every accountSample
09:00

A new starter, ready before she is.

HR sent one email on Friday. Her account, laptop, phone, Teams, printers and badge were waiting on Monday. She was working by 09:20.

"She thought we had a big IT department."
SM
Sara M., Financestarts Monday 09:00
Ready
  1. Account and mailboxcreated, licensedFri 16:10
  2. Laptop enrolledIntune, encrypted, apps installedFri 17:40
  3. Phone and MFAset up at the desk with her09:05
  4. Teams, drives, printersFinance and Sales, floor 209:12
Working by 09:20. HR sent one email.Sample
10:30

A ticket. Inside the SLA.

Finance cannot open the shared drive. Logged by email, picked up by a named engineer, fixed, closed. The clock is written into the agreement.

"I got the fix before I had finished explaining the problem."
CT-4127SLA 2h
Shared drive not opening, Finance
  1. Openedby email from Finance
  2. Assignedto the engineer on your account
  3. Fixedpermissions restored, cause noted
  4. Closedconfirmed by the user
Resolved in0:00of 2:00Sample
12:00

The licence that was about to renew.

Fourteen seats nobody used, on a contract that renewed on Friday. Caught, released, renegotiated. Two thousand three hundred dirhams a month, every month.

"That paid for the plan on its own."
Design suite renewal40 seats, renews Friday
Caught
AED 2,300a month, back in your budget
26 seats in use14 unused for 90 days, released
Renegotiated before the auto-renewSample
13:00

The backup that nobody notices.

Last night's backup was restored into a sandbox and checked, file by file. Four minutes. Nobody asked for it. It is on the report anyway.

"When ransomware hit a friend's company, I called to ask if we were safe. They already knew."
Restore test02:00 copy, Microsoft 365 and file server
Passed
13:02:11  mounting snapshot 2026-09-21T02:00 ... ok13:02:40  restoring to sandbox-fin-01 ... ok13:04:58  1,140 files restored, checksums verified13:05:52  opening 12 random files with a human ... ok13:06:13  immutable off-site copy present, 30 daysPASSED in 4m 02s. Nobody asked for this. It is on the report.
Runs every night, restore-tested every weekSample
15:00

The quarterly, in one page.

Your account manager walks the board through what changed, what it cost, and what is next. No jargon, no surprises.

"The first IT meeting the board did not want to cut short."
Q3 reviewSample
  • Spend vs budgetAED 41,200 of 42,000
  • Licences right-sized14 seats released, AED 2,300 a month
  • Security postureISO 27001 controls 97 percent
  • Next quarterIntune rollout, Copilot pilot for Finance
16:30

The pilot goes live.

The assistant that reads invoices has been shadowing Finance for two weeks. Today it runs on its own. Nine hours back this week, and a human still signs off.

"We did not buy AI. We bought Tuesday afternoons back."
Invoice assistantFinance, live since today
Running
9 hoursback this week, and a human still signs every payment
  • Logistics supplierPO 4471 matchedauto
  • Telecoms invoicePO 4463 matchedauto
  • Utility billno PO, recurringauto
  • Office suppliesamount differs from POreview
212 processed today, 8 for review. Azure OpenAI, inside your tenant.Sample
18:30

The report lands.

Nobody in your company thought about IT today. That was the point.

"I read it in the car. Two minutes. Done."
Monthly reportSample
  • 0endpoints healthy
  • 0backups verified
  • 0patch compliance
  • 0tickets closed inside SLA
  • 0licences renewing next month
  • 0days to the ISO audit
22:00

Patch window.

The office is empty. A hundred and twenty-eight machines update in three rings, one after another, and reboot. If one fails, it is rolled back before anyone arrives.

"I have never seen a patch. That is how I know it works."
Patch windowTuesday 22:00 to 23:45
0 failures
  • 12Ring 1, pilot22:00
  • 96Ring 2, staff22:40
  • 20Ring 3, servers23:30
Snapshots first. If one fails it is rolled back before anyone arrives.Sample
02:00

Two a.m. is when it happens.

A phishing link clicked at two in the morning. Blocked at the proxy, the account locked, the user notified at seven with a two-line note. No drama.

"It was me. I clicked it. Nothing happened."
!
Phishing link clicked02:14, one user, Sales
Contained
  1. 02:14:07Link clicked on a phoneblocked at the proxy, page never loaded
  2. 02:14:09Session revokedaccount locked, MFA reset
  3. 02:20:31Device scannedclean, unlocked
  4. 07:00:00User notifiedtwo lines, no blame
0 minfrom click to contained
Nobody woke up. Nobody needed to.Sample
Skip the day

Why CarpaTech.

A hand in a suit sleeve placing a gold keycard on a dark wood reception counter, with a lamp, a folder and a phone beside it and a lounge behind.
One partner, not five.Cabling, Wi-Fi, Microsoft 365, security, backups and the software on top. One agreement, one number.
A man seen from behind at a desk, working on a monitor showing a tiled dashboard next to a laptop showing code, with a lit city skyline through the window at night.
We build, not just resell.Six products of our own, three of them live. Our advice is not shaped by somebody else's margin.
A technician on a stepladder fitting a round white device to the ceiling of an empty open-plan office, with a skyline and a low sun through the windows.
Proactive, not reactive.Monitoring, patching and health reports, so most problems are handled before anyone notices them.
Two people in navy polo shirts walking away through a marble lobby, one carrying a laptop bag, with a skyline through the tall window ahead.
The same faces.A named engineer on your account, month after month. They know your network and your people by name.

General questions we get asked.

Six quick answers. Anything else, ask us directly.

Ask yours on WhatsAppOr email us

01 / 06

What does a managed IT plan from CarpaTech include?

Every plan includes unlimited helpdesk, endpoint management, Microsoft 365 administration, backup monitoring and patching. Monitoring runs 24/7, and the response time we commit to is written into your agreement.

Tell us what is not working.

A short call, a look at what you have, and a plain proposal. No audit fee, no obligation.

Reach us directly

WhatsApp+971 55 902 1220 Emailsales@carpa-tech.com CallMonday to Friday, 9 to 5
United Arab Emirates. Existing client? Client Portal.